Yesterday, Gazillion Entertainment – makers of Diablo-clone Marvel Heroes – took harsh actions on a long-time player of the game which utterly shocked the player community.
Gazillion – headed by David Brevik – has been working on an ingame trading window for a year which was supposed to be 100% safe according to their claims. It has been implemented with the game’s new expansion called Marvel Heroes 2015. The trading feature has been working flawlessly until a player with the nickname Permaximum who’s surprisingly the owner of a fansite called “marvelheroes.net”, has lost a valuable ingame item soon after he got it via trading window. According to Gazillion, the item was disappeared because of a bug related to the trading window. He submitted a support ticket which was responded by Gazillion a few days later. Gazillion simply pointed out that they couldn’t recover the lost item, they wouldn’t provide a replacement item and there was no mention of any kind of compensation for the lost item and the lost time of the player. It sounds like the usual Asian gaming news. Unfortunately, it’s even worse.
The player posted a thread about it in the game’s official forums which was expressing his disappointment kindly enough. The community surprised that Gazillion couldn’t even provide a replacement item or a compensation. They pointed out that Gazillion should have done it already. After getting strong agreements from the player community, you would thought that Gazillion would fix their mistake and settle the issue. However, that didn’t happen. Instead of it, the thread got deleted and the player who got only trouble after losing a valuable ingame item and a few days of time, received an official warning from a Gazillion member which was a shock for the unlucky player and the player community.
We have seen scammer Asian game companies that didn’t provide support for things such as lost ingame items but this is the first time we see a gaming company deletes a thread about lost items and warns the player who lost it all already. In light of this recent news, if you haven’t started playing Marvel Heroes or an another game of Gazillion, it’s best to stay away from them. If you’re playing it already, be careful and know that no matter how many hours you put into the game, you may lose it someday and they won’t even let you talk about it…
UPDATE: Nobody from Gazillion has denied the news yet and it looks they’ve banned the unlucky player for spreading the issue to various game sites. We don’t know what to say about Gazillion’s unbelievable actions. This site was once built to promote Marvel Heroes and create a friendly community. Unfortunately, in light of the recent events, we have to shift our focus and warn people before they’re scammed by Gazillion.